Ask which systems they handle
Confirm whether the company handles fire alarm, sprinkler, standpipe, extinguisher, emergency lighting, kitchen suppression, monitoring, material sales, or only certain categories. A full-service provider can be useful, but a specialist may be better for a focused request.
Ask what is included and excluded
A quote should make the scope understandable. Ask whether parts, lift charges, after-hours work, travel, reports, deficiency closeout, permits, monitoring coordination, or return visits are included or excluded.
Ask who will communicate with you
Property managers often need updates for owners, boards, tenants, and insurers. Ask who your contact will be, how scheduling works, and how quickly you can expect answers after site review.
Ask for insurance, WSIB, and relevant proof
Before hiring, request documentation that matches the job risk. This is especially important for higher-risk work, access equipment, multi-residential buildings, industrial properties, or work that affects active fire protection systems.
Ask how they handle documentation
Inspection records, deficiency reports, repair summaries, photos, and invoices should be clear enough for future property managers, owners, and service providers to understand what happened.