Ask what work they are actually qualified to perform
Sprinkler inspection, testing, repair, alteration, fire pump work, backflow work, and impairment coordination can involve different skills, tools, supervision, and documentation. Ask the company what specific sprinkler and standpipe work they perform in-house and what they subcontract.
Request proof of insurance and WSIB status
Before work starts, ask for current commercial general liability insurance and WSIB status where applicable. For higher-risk work, larger buildings, hot work, lifts, or shutdowns, ask whether the insurance limits and exclusions make sense for the job.
Ask about technician experience and supervision
A good company should be able to explain who will attend site, what experience they have with similar buildings, and who reviews the work. This matters for condos, commercial plazas, warehouses, parking garages, and buildings with active tenants.
Confirm documentation before you approve
Ask what report, deficiency note, repair summary, invoice detail, photo record, or closeout documentation you will receive. Good documentation helps property managers show that issues were handled responsibly.
Match the contractor to the job size
A large full-service company may be the right fit for complex, higher-risk, multi-building work. A focused sprinkler provider may be a better fit for a smaller repair, gauge replacement, signage deficiency, or quote comparison where communication and responsiveness matter.
